Level 1 Technical Support

Docaposte Trust&Sign, a leading digital trust services provider, is seeking a dedicated and talented individual to join our team as an L1 Technical Support professional.

Docaposte Trust&Sign offers innovative solutions that empower businesses and individuals to securely manage their digital documents and transactions. As a part of our team, you'll have the opportunity to work in a dynamic and collaborative environment, contributing to the growth and success of our organization.

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Position:

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We are currently looking for an L1 Technical Support professional who possesses strong knowledge of Linux command line, exceptional communication skills, and a passion for learning. In this role, you will play a crucial part in providing technical assistance to our valued clients, ensuring their satisfaction and smooth operation of our digital trust services.

As an L1 Technical Support professional, you will have the opportunity to expand your skills and grow within our organization.

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Responsibilities:

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• Responding to customer inquiries and providing prompt and efficient technical support via phone, email, and chat channels
• Troubleshooting and resolving software and hardware issues related to our digital trust services
• Diagnosing technical problems, identifying root causes, and providing effective solutions
• Documenting customer interactions and solutions in our ticketing system
• Collaborating with internal teams to escalate complex issues and ensure timely resolution
• Maintaining accurate records of customer interactions and resolutions
• Conducting follow-up with customers to ensure their issues are fully resolved
• Staying up to date with industry trends, technology advancements, and product knowledge
• We need to offer 24/7 support to our customers and to achieve this, L1 engineers are working in 12h shifts.

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Requirements:

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• Strong command of Linux command line and familiarity with system administration tasks
• Proficiency in French and English, both written and verbal, to effectively communicate with customers
• Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical individuals
• Proven ability to learn new technologies quickly and adapt to a fast-paced environment
• Attention to detail, problem-solving skills, and ability to multitask
• Ability to work independently and collaboratively as part of a team

Docaposte Trust&Sign is an equal opportunity employer. We value diversity and encourage candidates from all backgrounds to apply.